Steve Galindo, the owner, sets the standard for his employees with his professionalism, genuine friendliness and accessibility, and his folks follow his lead. They live up to their name and are a delight with which to work. Steve’s designer and engineer were extremely pleasant and responsive as they worked with our concept to come up with a final layout. The workers Steve sent to do our renovation are the best we’ve ever seen in quality of work and character of person. All were courteous and professional. Steve’s craftsmen always came on time and were always gentlemen. They took pains to keep the house clean. Even after the demolition of the bathroom, once they left one wouldn’t have known they were in the house if the bathroom door was closed. The cleanliness of the work was consistent throughout the project.
The father-and-son team who did the reconstruction and tile were meticulous, precise, and creative when faced with a problem and were as friendly as could be. They constantly checked with us to make sure that items were what we wanted and where we wanted them. The tile was plumb, straight, perfectly symmetrical: absolutely beautiful work. They are artists at their trade. The fellows who did the final installations of fixtures and cabinets, painting, etc., were also extremely professional and friendly. They took the time to do the job correctly. They identified places where changes should be made so that we’d be pleased with the result. In fact, we were pleasantly surprised that Steve’s team never was in a rush to finish or to get to another job – and this was at the time after Hurricane Sandy and Dependable had plenty of jobs to do.
Dependable is quick to respond to requests and changes. Even in a case where we requested a tricky change well into the project because we didn’t understand the effect of part of the design, they responded professionally and genially. Overall, we couldn’t ask for a more pleasant contractor to carry out our project.
We can offer some general advice after the fact. The smaller the bathroom, the more creative and flexible you have to be in your design and layout. Consequently, take extra time to study and understand the design so the end result will fit you just right. Don’t be afraid to ask questions of the designer and craftsmen (and women) as the work progresses. If you work with them in a friendly manner, they respond likewise.
We cannot speak highly enough about the DHI people. In short, we recommend Dependable to anyone.